Highlights
Age Groups Seen
- Adult
Languages
- English
Gender
FemaleLocations
- Willoughby Hills Family Health Center, South Building
- 2570 Som Center Road, Willoughby Hills, OH 44094
- Get Directions
Education & Board Certifications
Education
- Graduate School: Ursuline College, 2022
- Undergraduate: University of Rome La Sapienza, 1999
Board Certifications
- Adult-Gerontology Primary Care Nurse Practitioner: American Academy of Nurse Practitioners Certification Board, 2022
Research & Publications
See publications for this provider. (Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)
Industry Relationships
Cleveland Clinic physicians and scientists collaborate with industry to advance medical breakthroughs. These partnerships help commercialize discoveries for public benefit while maintaining scientific integrity. To ensure transparency and minimize potential bias, Cleveland Clinic reviews these relationships and publicly discloses when physicians/scientists receive significant compensation for consulting, serve in fiduciary roles, receive royalties, or hold equity interests related to their work. We manage potential conflicts through approval processes, annual reporting, and targeted management plans.
As of 2025-10-02, Dr. Biasella Santillo has reported no financial relationship with industry that is applicable to this listing.
In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.
Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.
* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.
Insurances Accepted
Ratings & Reviews
4.9 out of 5
348 ratings, 59 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 5/6/2026
Shes freaking awesome. I''d love to make her my primary care doctor
- 5 out of 5 starsReviewed on 4/27/2026
Very nice doctor
- 5 out of 5 starsReviewed on 4/27/2026
I enjoyed seeing her very much and would see her again
- 5 out of 5 starsReviewed on 4/16/2026
Paola was absolutely terrific! Very professional, and yet fun. She was very personable and easy to talk to. Even though I was feeling pretty crummy she made me laugh and was very gentle and thorough when examining me. I truly appreciate all the time she took for me and that she made eye contact and cared. She didn''t just rattle off information when staring at the computer. I appreciate her actually caring to look at me and speak. She gave me so many helpful tips and suggestions as well.
- 5 out of 5 starsReviewed on 4/6/2026
It was my first time meeting Paola Biasella Santillo and she was very nice and listened to what I came in for. This was also during a power outage.
- 5 out of 5 starsReviewed on 4/6/2026
I have recommended her to my CC friends and they love her. She is the most caring person and really helped me with some new issues that I have now. She is knowledgeable and caring. The perfect person to put your health care to.
- 5 out of 5 starsReviewed on 3/25/2026
Very thoughtful about my upcoming surgery.The doctor answered my questions & concerns, & got paperwork to the surgeon.
- 5 out of 5 starsReviewed on 3/25/2026
Paolo is an excellent caretaker in every way. Give her a raise.
- 5 out of 5 starsReviewed on 3/19/2026
Dr Santillo was awesome and spent a lot of time with me
- 5 out of 5 starsReviewed on 3/11/2026
Paola Santillo was wonderful. I would gladly see her again.
- 5 out of 5 starsReviewed on 3/11/2026
Dr Paola was the best. She listened to everything I had to say and never interrupted or stopped me. She explained all my options and made sure to ask me more than once if I was on board with the treatment she was suggesting. She really made my visit stress free and made me feel so comfortable and at ease.
- 5 out of 5 starsReviewed on 3/5/2026
Paola was very down to earth and easy to talk to. Being so relatable made it easier to discuss a number of issues. She could not have done a better job. I feel very fortunate that you have her as a nurse practitioner.
- 5 out of 5 starsReviewed on 3/5/2026
I would recommend the care provider. She was very personable, and I felt very comfortable with her talking about my health issues. In addition to her overall professionalism, she was extremely kind. Thank you for having such a post it on your staff. I have white coat syndrome, but I wasn''t concerned being with her.
- 5 out of 5 starsReviewed on 3/4/2026
Dr. Porela was a excellent doctor and very professional. I really liked her
- 5 out of 5 starsReviewed on 2/25/2026
Personable, caring, smart; she was friendly and really good at explaining possible causes
- 5 out of 5 starsReviewed on 2/25/2026
NP was very thorough and efficient. Good examination and analysis of conditions. Excellent approach and examination of conditions.
- 5 out of 5 starsReviewed on 2/18/2026
Doctor was very caring,friendly and thorough we are very happy with my father''s new primary care physician.
- 5 out of 5 starsReviewed on 2/18/2026
Paola was wonderful. I would recommend her to anyone and I would see her again if I needed to.
- 5 out of 5 starsReviewed on 2/5/2026
She really went above and beyond and was easy to talk to!
- 5 out of 5 starsReviewed on 2/5/2026
Physician Paula was great in explaining everything.
- 5 out of 5 starsReviewed on 2/5/2026
The care provider showed a lot of concern. She diagnosed my problems and recommended that I go to the emergency room immediately for necessary treatment. I ended up being admitted.
- 5 out of 5 starsReviewed on 1/23/2026
Very attentive, very knowledgeable, and caring! She helped me a lot to feel at ease and learn more healthy tips.
- 5 out of 5 starsReviewed on 1/23/2026
Very nice Dr Paola, help me so much!!!
- 5 out of 5 starsReviewed on 1/14/2026
First visit with this provider was professional and delightful
- 5 out of 5 starsReviewed on 1/14/2026
She was amazing
- 5 out of 5 starsReviewed on 1/8/2026
NP went above and beyond in her care for me, a truly empathetic person
- 5 out of 5 starsReviewed on 1/8/2026
Great experience she went over my test results and medication that I was sent home from the hospital with. She answered all of my questions and I did not feel rushed. She is wonderful
- 5 out of 5 starsReviewed on 12/24/2025
She is a good doctor
- 5 out of 5 starsReviewed on 12/18/2025
She was very thorough
- 4 out of 5 starsReviewed on 12/16/2025
Paola is very kind and compassionate. She listens and is approachable with any questions I had.
- 5 out of 5 starsReviewed on 12/16/2025
Very good doctor! I will DEFINITELY request her whenever my PC is not available.
- 5 out of 5 starsReviewed on 12/4/2025
She is so good at what she does.
- 5 out of 5 starsReviewed on 12/4/2025
I can't say enough wonderful things about her care of patients.
- 5 out of 5 starsReviewed on 12/4/2025
She was awesome. And treated me with kindness and respect. Very throughout !
- 5 out of 5 starsReviewed on 12/2/2025
She made me feel very at ease and she explained everything.
- 5 out of 5 starsReviewed on 12/2/2025
This doctor is number one in my book! I have never met a doctor so comforting and personable in my life. She was amazing.
- 5 out of 5 starsReviewed on 12/2/2025
She listens to all my concerns
- 5 out of 5 starsReviewed on 11/13/2025
She was very focused on helping me,went out of her way . She was great!
- 5 out of 5 starsReviewed on 11/13/2025
Extremely nice person very caring did not feel rushed took awhile with me listened to all my concerns I really feel like she cared!!
- 5 out of 5 starsReviewed on 11/7/2025
The provider was very thorough. She offered reasonable care for discomfort that I've been having in my shoulder. I've since tried her recommendations at home and they worked out perfectly. I would definitely recommend her. She was awesome, very attentive and very caring and she listen to me. And yes, I would definitely recommend her to any of my friends or associates.
- 5 out of 5 starsReviewed on 10/30/2025
She was very personable, easy to talk to, caring.
- 5 out of 5 starsReviewed on 10/9/2025
Paola is wonderful and really takes the time to listen to her patients. It was refreshing to have someone advocate for your concerns versus prior doctors dismiss them.
- 5 out of 5 starsReviewed on 10/7/2025
This caregiver was excellent in providing the best care .
- 5 out of 5 starsReviewed on 10/7/2025
I'm not sure if she's a physician's assistant or a nurse practitioner but she is wonderful she takes her time with me every time I've seen her even if she happens to be running late she is so sweet
- 5 out of 5 starsReviewed on 9/24/2025
I absolutely love my Doctor I love her so much
- 5 out of 5 starsReviewed on 9/5/2025
PAOLA IS THE BEST CARE PROVIDER I HAVE EVER HAD AT THR CLINIC.
- 5 out of 5 starsReviewed on 8/19/2025
Recommended her to my family and friends
- 5 out of 5 starsReviewed on 8/19/2025
NP Paola was fantastic. She was very attentive, informative, answered my questions, and provided great suggestions and advice.
- 5 out of 5 starsReviewed on 8/19/2025
Paolo was very knowledgeable and helpful she recommended the treatment that I needed, and it really helped
- 5 out of 5 starsReviewed on 7/30/2025
She is very thorough, kind and polite
- 5 out of 5 starsReviewed on 7/30/2025
Paola was so thorough, friendly and willing to take the time to answer any questions and explain the treatment offered. She even followed up with a phone call to make sure that I was feeling better. She is a delightful and caring person that I have the utmost respect and confidence and would not hesitate to request asking to see her again if another appointment was needed.
- 5 out of 5 starsReviewed on 7/30/2025
I have always received excellent care from the Cleveland Clinic. This includes doctors, PA's, nurses and all others who helped with my care.
- 5 out of 5 starsReviewed on 7/18/2025
Dr. Santillo was extremely attentive, friendly, respectful and most importantly addressed my health concerns.
- 5 out of 5 starsReviewed on 6/26/2025
She was a positive find. She is patient & understanding & compassionate with being professional. I found her with rare skill of practicing her profession. Thank you!
- 5 out of 5 starsReviewed on 6/26/2025
Paola Biasella Santillo was amazing. She explained everything thoroughly and gave me interesting information. I would absolutely go to her again and recommend her.
- 5 out of 5 starsReviewed on 6/13/2025
Paola Santillo. APRN-CNP was very thorough in diagnosing me. She was kind and considerate and very personable.
- 5 out of 5 starsReviewed on 6/13/2025
Was very happy with her professionalism, care for me, etc.
- 5 out of 5 starsReviewed on 6/6/2025
She was wonderful. Both me and my mom felt extremely comfortable talking to he
- 5 out of 5 starsReviewed on 5/14/2025
I would highly recommend NP Paola. She went above and beyond!!!!!